Refund and Revision Policy
Last updated: [EFFECTIVE DATE]
Every order includes one free change after you see your film. If we make a mistake, like a misspelled name, we fix it for free and it doesn't use your change.
Your one free change
One free change included.
Every order includes one free change request after delivery. Tell us what to fix, such as a scene, a caption or the song's wording, and we'll update it once. Additional changes are not included.
Our mistakes are free to fix
If we make a mistake, like a misspelled name, a wrong date, the wrong photo, a visual glitch, a missing file, or lyrics that don't match what you sent us, we fix it for free and it doesn't use your change. Changes of taste (a different song style, different scenes or tone) and details that were wrong in what you submitted count as your one change.
Refunds
[REFUND TERMS]
Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.
How to ask
Use the button on your premiere page, or email support@luxara.global.